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12 Healthcare Member Engagement Tips to Improve Onboarding, Reduce Claims and Lift Star Ratings

Healthcare member engagement and loyalty are vital to strengthening plan performance, reducing costs and improving Star ratings and HEDIS scores.

Despite recent gains, we have found that many healthcare plans are still falling short on member engagement. There are many ways to overcome the obstacles that diminish positive member engagement that are both simple and cost-effective to implement.

The guide covers member engagement and acquisition hot topics such as:

  • Improving first impressions
  • Personalizing the member experience 
  • Reducing claims with engagement and rewards
  • Using data to increase relevancy

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